Policies
please also read FAQ's, The Pigmentation Process, and Before and Aftercare pages for all need-to know info.
Cosmetic Tattooing Policies:
DEPOSITS, RESCHEDULING, AND CANCELLATIONS:
POLICIES CONTINUED
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DEPOSITS, RESCHEDULING, AND CANCELLATIONS:
- All deposits are non-refundable, and will be taken once the appointment request has been submitted for review.
- Deposits go towards the overall cost of the initial service and will be reduced from the overall cost at checkout.
- You are permitted to reschedule your appointment once using the deposit on file with at least 72 hours notice.
- Repeat cancellation and reschedule requests made after the initial first time roll over of the deposit will require a new deposit to secure future appointments, and can not be rolled over. Reoccurring cancellations and reschedule requests may not be permitted to rebook future appointments.
- Cancellation and rescheduling requests within the 72 hour window before your expected appointment will lose the deposit on file, and will require a new deposit to secure a new appointment.
- Deposits taken at the time of an in person consultation, or that are permitted for a one time roll over, are valid for 6 months for scheduling your appointment with. After 6 months a new deposit would be required.
- Arriving to an appointment 15 minutes or later than the scheduled time is considered a canceled appointment and will be categorized as a "no call/ no show" situation, which will result in a cancelled appointment, a non-refundable deposit that cannot be rescheduled, and the potential loss of rebooking future appointments at The Pigment Parlour, regardless of if the client shows up after that 15 minute grace period.
- Failure to confirm appointments using the automated system, and or failure engage with any last attempt communications attempted by the studio to manually confirm within the 48 hour window, will be automatically cancelled at noon the day before the scheduled appointment, and the client may lose the opportunity to rebook future services in which a new deposit would be required.
- A credit card is required at the time of booking so that a deposit may be collected, but payment at the end of the appointment can be collected via any credit card, or cash payment. Checks are not accepted.
- TOUCH UPS: Initial cosmetic tattoo services are typically a two-part service. TOUCH UPS will be scheduled with your artist at the time of your initial appointment, typically for 8-15 weeks out from that date. TOUCH UPS are an additional cost, and are NOT included in the cost of the initial appointment, but rather at a discounted rate to complete the cosmetic tattoo in an efficient and timely manner. TOUCH UPS must be completed within 6 months of the initial appointment, or they will then be considered a "Color Boost" which will come at an increased cost. TOUCH UPS are a clients responsibility to follow through with, and are required per the studios recommendations to yield best results. If a client is unable to get their scheduled touch up due to unforeseen circumstances, they may reschedule their TOUCH UP once within the 6 months period of their initial session, after which a deposit will be required to schedule a Color Boost instead. In rare cases, clients may need a "second touch up" which will may be recommended but never required, to yield best results, which would be discussed in person at the time of your appointment and would come at an additional cost.
- No children (under 18) are allowed in the studio per Board of Health requirements.
- You must be 18+ years old and of sound mind and body to receive any cosmetic tattoo service.
- GUESTS: Please do not bring guests with you to your appointment. If you need assistance due to health or language abilities, guests are permitted, however are not to remain in the treatment room for the appointment itself. There is a small waiting area outside of the studio room, but I would suggest they check out some of the local restaurants and shops while they wait.
- Clients who are pregnant or breastfeeding are not permitted to receive any cosmetic tattoo services. This is a standard precaution in place throughout the tattoo industry for the benefit of both mother and baby. It is recommended clients wait a minimum of 8 weeks after they have completely phased out of itto allow hormones to stabilize before getting tattooed.
- Clients will be asked to fill out a detailed consent form which will be sent via email the morning of their appointment. Completion of this form is required before beginning services prior to every service.
- A valid form of ID will be required before beginning services and will be be added to the clients virtual file via Squarespace. No ID= No service. Passports and licenses are acceptable
- It is the clients responsibility to disclose any allergys to underlying medical conditions prior to beginning the service, and is recommended to disclose any applicable circumstance prior to submitting an appointment request in order to avoid any potential complications the day of the scheduled service. Examples of medical circumstances as diabetes, current or recently discontinued chemotherapy and radiation treatments, or autoimmune disease, would require a doctors note clearing them to receive cosmetic tattoo services.
- Photos must be taken before and after for liability purposes, however clients are welcome to request they do not be posted on social media or other outlets.
- Clients are asked to please confirm their appointments when the automated system prompts them.
- Clients who are running late are asked to get in touch with the studio via phone call as soon as possible.
- Uncooperative clients who are unprepared or do not follow policies will not receive services. This will result in the loss of the ability to use their non-refundable deposit for the scheduled services, and will not be permitted to book future appointments at The Pigment Parlour.
- PREVIOUS WORK
- PREVIOUS WORK: If you currently have permanent makeup done elsewhere, and are booking an appointment to have the same area serviced by The Pigment Parlour, clearance to book said appointment is REQUIRED. Please email clear photos of the area to [email protected] prior to submitting an appointment request.
- In some cases where the previous work is too dark, dense, discolored, or large, tattoo removal will be recommended before your appointment. Failure to disclose previous work before the appointment will result in a cancelled appointment with a loss of the deposit and may be required to pay up to 100% of the appointment,
POLICIES CONTINUED
- Individual results may vary due to skin type, general health, and proper adherence to the precare and aftercare protocols are the clients responsibility
- No guarantees can be made. Artists are happy to will work with clients to curate the best result based off of client preferences, while also considering artistic style and professional knowledge to yield best results for the individual.
- Precare/aftercare products and directions are clearly stated both at the in person consultation, will be provided via email after completion of services, and can be accessed throughout this website, and are a vital client responsibility to yielding an ideal healed result.
- Policies are applicable to all clients, at all stages of their cosmetic tattoo journey. Failure to follow any policies could prevent current or future services at any point, regardless of if payment has been received or not. It is the artists discretion to discontinue services if unforeseen circumstance permit it.
- There are no refunds, under any circumstances.
- It is the clients responsibility to read and comply with services. Upon submitting an appointment request, clients are agreeing that that have read and agree to all studio policies.
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